Returns from Austria, Switzerland and European Union (AT/CH/EU)
Too small, too big, you simply don't like it? Here you can return the items in a few simple steps! If the ordered items are too small or too big, you don't like the style or the items have defects, please return these items.
Instructions:
- Download the returns form and print it!
- Fill in the form completely.
- Put the filled form in the returns package.
- Pack the items accurately.
Absence of postage is not mandatory for the an effective revocation. For questions please don't hesitate to contact us via telephone at +49 (0)7721 9442 122 or via E-mail to:
kundenservice@napo-shop.de
Returns address:
Multisped GmbH
Retourenabteilung Napo-Shop
Lise-Meitner-Straße 1
D-78224 Singen
There is no obligation to print this form and fill it out, this is a voluntary option for you to facilitate our work. Thank you for your cooperation! To view the form, fill it out and print the documents, you need the free Adobe Acrobat Reader.
Links:
returns form as PDFAcrobat Reader
Shipping Costs
The Package
Orders up to 2 p.m. are shipped the same day. If you choose the prepayment option, shipping is usually ready the next day after payment receipt on our account, the latest within 48 hours.
We ship from Monday to Friday. Shipping with cash on delivery is also possible.
Germany (DE)
Free shipping within Germany!
European Union (EU)
We deliver to the following EU countries:
- Belgium
- Denmark
- Finland
- France
- Greece
- Ireland
- Italy
- Luxembourg
- Netherlands
- Austria
- Sweden
- Spain
- Slovakia
- Czech Republic
- Hungary
In addition to the prices shown in the shopping cart we will charge 6,90 EUR per order for delivery to the above mentioned EU countries.
Switzerland (CH)
In addition to the prices shown in the shopping cart we will charge 9,95 EUR per order for delivery to Switzerland. For deliveries to non-EU countries you have to pay taxes, duties and fees.
United States of America (USA)
In addition to the prices shown in the shopping cart we will charge 20.00 EUR per order for delivery to the United States of America. For deliveries to non-EU countries you have to pay taxes, duties and fees.
Shipping costs / online tracking of shipment
We ship all items to your security with insured parcels with DHL. You get an automatic email with information about the shipping including the tracking number, which you can use online at the following link and check the status of your package: www.dhl.de.